Most of us avoid taking personal responsibility for conflict resolution. We often lack the courage to deeply connect with others and we personally avoid confrontation. If we have a disagreement in a business transaction or with a neighbor, we may let a lawyer take care of it. If we have emotional conflict, we may visit a therapist or counselor who we hope will tell us what to do.

The symptoms of conflict are stress, pain, and discomfort. When you take personal ...

The only way to resolve conflict is to listen to what they have to say. Until you stop thinking about yourself, your position, and what you’ll say next you have no chance to resolve the conflict.

Listening is the most underrated of communication skills. People think that good listeners are great communicators and they become more interested in you.